Episode 50

Consumer Psychology – what does it mean and how to use it?

Consumer Psychology is the study of how consumers make decisions. It looks at the factors that influence our buying habits and helps us predict how we will react to certain situations.

In today’s fast-paced world, understanding consumer psychology is essential to succeed. Consumers are constantly bombarded with information from every direction. They must make quick decisions based on limited data. Understanding consumer psychology gives businesses insight into how customers respond to products and services. This knowledge allows companies to create effective advertising campaigns, design compelling websites, and develop innovative products.
The goal of this episode is to provide listeners with the basics of consumer psychology and how it impacts buying behavior and customer engagement in today’s society.


Sannah Vinding


Chris Gray



Key takeaways

Research has shown that when customers are emotionally engaged in your brand, they are three times more valuable over the course of their lifetime to the brand.
The real power of data comes in when we can combine it with human insights to create something that is unique, differentiated from a different perspective, or a different take on the behavior that can help brands and retailers really set themselves apart.
It’s really important that we continually think about relationships with customers just like we would relationships with people in our lives.

Consumer psychology is the underlying emotions, influences, perceptions, associations, those types of things that influence how we make decisions and ultimately how those decisions turn into buying behavior.

Chris Gray

Consumer psychology is the study of human behavior and how consumers interact with brands. It examines why people behave the way they do, and how businesses can influence these behaviors to achieve their own objectives. Consumers’ motivations vary depending on their situation, so understanding how different situations affect consumer behavior can help businesses tailor their messages and offerings to meet the needs of their customers.

Market research studies help companies understand customer attitudes and behaviors. They provide insights into how consumers think about brands, products, and services. These insights allow marketing managers to make better decisions based on data rather than intuition. In addition, market research enables advertisers to develop successful campaigns that appeal to customers and build brand loyalty.

There are many ways to capture a customer’s attention, but the best way is to give them exactly what they want. By understanding what your customers want, you can design a product or service that meets their needs. Once you understand what your customers want, it becomes much easier to figure out how to sell to them.

If you are unsuccessful at attracting and engaging your shopper or your buyers attention, you’ve lost any chance to communicate.

Chris Gray

What is the Value of Marketing Psychology for Marketers?

Marketing psychology is about understanding human behavior and applying those insights to your marketing efforts. There are many ways to use marketing psychology to make better decisions, including understanding customers, building trust, and improving conversion rates.

Understanding customer behavior will help you market effectively, and it will give you insight into why people buy what they do. You can learn how to build trust, improve conversions, and increase sales.

Consumer psychology is the study of human behavior when interacting with products and services. Understanding consumers’ motivations, emotions, attitudes, beliefs, needs, wants, and behaviors help companies create engaging experiences that will encourage customers to buy their product or service over competitors. Consumer psychology also plays a role in understanding why certain brands succeed and others fail. By learning more about consumer psychology, marketers can better understand their target audience and develop strategies that will increase sales and improve brand loyalty.

The brain is doing its most important job, and that is an ignoring machine.

Chris Gray

Chris Gray

Chris Gray

Chris Gray

Psy.D. Consumer Psychologist.

Consumer psychologist; Highly experienced buying behavior & customer engagement expert; Keynote speaker, consultant, workshop facilitator, & qualitative researcher.

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